PURCHASE PROTECTION

You have 72 hours (3 days) after marking an item as received to report any issues with your wheels. This gives you time to properly inspect your purchase while ensuring timely resolution for all parties.

Buyers: Provide photos of the box/packaging, unboxing images or videos, and documentation of any damage or discrepancies.

Sellers: Maintain pre-ship condition photos, packaging documentation, and shipping receipts. The more documentation both parties have, the faster we can resolve claims.

All transactions processed through WheelPrice Payments are automatically covered. Look for the "Covered by WheelPrice Purchase Protection" banner on listings to confirm coverage. Off-platform payments are not eligible for protection.

If a claim is approved, you'll receive instructions for return shipping. Once we receive and verify the returned wheels, your refund will be processed.

Sellers are protected against false claims when buyers modify or install wheels after delivery. We recommend documenting your wheels with photos from listing through shipping. WheelPrice holds buyer payments in escrow until delivery is confirmed or 48 hours pass without dispute.

If a seller fails to ship within 5 business days of the transaction, you can request a full refund through our platform. We'll process your refund promptly.

Funds are released to sellers after buyer confirmation of delivery, OR automatically 48 hours after delivery if no dispute has been filed. This ensures buyers have time to inspect while sellers receive timely payment.

Protection applies to all transactions completed through WheelPrice Payments, including local pickup. We recommend inspecting wheels thoroughly at pickup and confirming delivery in the app before completing the transaction.